This statement sets out the basis on which we will process any personal information we collect from you, from published sources and public registers, or that you provide to us.
Within the context of this Privacy Statement "Independent Safeguarding Service CIC" and “ISScic” and “us” and "we" mean the same.
When you engage with us, for example, if you become a member, access our information or request services/products, we may collect and process information about you and your organisation. Depending on your activity, this information may include financial details, name, email address, postal address, telephone or mobile number. We may also ask you for information when you report a problem with our website. If you contact us, we may keep a record of that correspondence. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. We may also collect details of your visits to our website, including but not limited to traffic data, location data, weblogs, and other communication data and the resources that you access.
By submitting this information, you enable us to provide you with the information, services or products you select. On occasion we may improve the quality and accuracy of your contact details by checking against external data lists. We may also use other external sources for supporting analysis and data quality purposes so that our communication with you is as relevant as possible.
How we may use your information
If you do not want us to use your data for direct marketing purposes please tick the relevant box situated on the form on which we collect your data. We review our retention periods for personal information on a regular basis.
How we will contact you
If we contact you by phone or mail, we will not contact you again if you ask us not to.
If we contact you by email and you wish not to be contacted again there will be the option to unsubscribe on the email.
Where you have given us permission to contact you, we may use external service providers to do this on our behalf. We may ask external service providers to carry out tracking and analysis on our behalf as described in the cookies policy.
Where we use an external service provider to act on our behalf, we will disclose only the information necessary to deliver the service and will have a contract in place that requires the provider to comply with data protection and information security requirements.
How we handle direct debit or credit card information
We will ensure that when collecting sensitive information over the Internet such as debit cards, credit cards or personal information that this is done securely. We and our partners use security software to encrypt data sent between our customer and us or our partners.
To protect yourself when sending us sensitive information, please ensure that you use devices running supported operating systems that are regularly patched and incorporate some form of malware protection. Only connect your devices to networks that you trust.
Securing your passwords
Where we have given you (or where you have chosen) a password which enables you to access certain parts our website, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.
Following links to third-party websites
Posting or sending inappropriate content
If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.
Posting or sending content that you do not own
We have the right to disclose your identity to any third party claiming to own any content that you posted.
Where we store your information
The Independent Safeguarding Service may for financial or technical reasons from time to time need to use the services of an Internet Services Provider located outside of the European Economic Area.
In cases when we use external websites provided by other organisations such as Twitter or Facebook, then we would ask you to consult their privacy policies.
How to access your personal information
You have a right to know whether or not the we hold any information about you (personal data) and a right to be provided with your information within 40 days in accordance with the Data Protection Act.
We do not make a charge for this. It'll help us to find your information if you can tell us something about the nature of your contact with us. We want to make sure that your information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You can also find out more about what to expect if someone has made a report about you and how you can access your information on our report about you page.